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Sometimes, we all make silly mistakes.
When the facts are known and stakes are low, we should be quick to acknowledge our mistake and to apologise for it.
That’s what this template is designed to do with two apology letters.
When more serious complaints are made about your service or staff, care must be taken to manage them.
This template is designed for a Speech Pathology Practice with a Complaints Management Policy. It acknowledges receipt of the complaint and promises it will be investigated by the Complaints Officer (often a member of senior management).
Related Product: Complaint acknowledgment and apology letters.
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