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This template response to negative online reviews is designed to balance our need to protect reputations and to demonstrate our commitment to quality care against our obligations to maintain client confidentiality and to act ethically.
This template is designed to set some “house rules” for others commenting and uploading content onto your websites, blogs and social media pages/profiles.
It also gives you the right to delete testimonials in accordance with our ethical duty not to use testimonials to promote health services to vulnerable people.
Social media is a wonderful tool to connect and engage with others – both professionally and personally. But, because it blurs the distinction between work and play, staff use of social media can expose private practices to legal and reputational risks.
This 6-page policy is intended to help mitigate some of these risks by outlining expectations about staff use of social media. It seeks to balance your legitimate interests in protecting your business and reputation while encouraging staff to use social media sensibly.
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