Our NDIS and Health Provider Booking and Cancellation Policy explains to clients why it is so important that they attend appointments on time, and why late cancellations are a problem. It also sets out what happens if a client doesn’t show up, cancels at short notice, turns up late, or behaves in an unacceptable or dangerous way.

The Policy also sets out what happens if a client needs to cancel an appointment at short notice (aligned with the NDIA 7-day short notice cancellation principle as set out in the NDIS Pricing Arrangements and Price Limits 2023-24).